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"I'm happy to recommend IT Strategic. The guys are always friendly and professional, providing excellent service remotely, and in person when we need it. When a hardware failure crashed our whole IT system, IT Strategic's quick response got us back up and running fast, saving the business from ongoing disruption"

Jeremy Darlington, Allstate Security

"IT Strategic are brilliant to work with. They take the time to listen and really understand our sector and how being a nonprofit impacts on our specific IT needs. In addition to that, the team is great at explaining complex technical info in a way that non-techie people can understand, which makes my job a lot easier!"

Louise Arkles, Philanthropy Australia

"We've worked with IT Strategic for more than five years. The flexibility and convenience of having a support contract for general network and ICT services and paying-as-we-go for other projects really suits us. The help desk team is always attentive to our needs. When required, they work outside business hours to resolve a particular issue so that our ICT systems and staff can continue working."

Rosemary Sexton, Women’s Health Victoria Inc


Environment Victoria ICT Matters




Level 1 IT Support Engineer / Technician

IT Strategic have delivered IT support and Managed Services for more than 10 years and have taken delight in working with a diverse range of customers. We enjoy working closely with clients and forming long term business relationships which allows us to work as a trusted partner to establish requirements, match them with appropriate technology and provide ongoing monitoring and management to extract maximum value.

Employment: We have an immediate need for a Grad/Level 1 Helpdesk Engineer. The role will be for a fixed term of 12 months on a full time basis. However, it is highly likely the role will become permanent after that time.

The role will see you responding to client requests for IT Support which you will deliver via phone or on site visits. Good communication skills are important, the ability to translate technical information to clients is essential.

Should you apply for this position you will display your capacity to take responsibility for a task from start to end. This position requires you to have the ability to prioritise work, manage your workload (sometimes in consultation with management), work with other team members & occasionally take the lead on things.

We’re looking for a skilled, conscientious, helpful sort who’s happy to provide support to clients and other employees, and is happy to receive support in kind.

Applicants may have varying experience/knowledge in terms of Windows / Linux / macOS. Many of our clients require Windows expertise – though mixed environments of Linux/macOS are common.

Subject to the successful applicant’s skills, the role will include a combination of:

Regardless of relative experience, the role will be strongly supported by supervision and training from other staff.

The person we are seeking will have a combination of at least some of the following:

IT Quals

IT Strategic are committed to work/life balance. We’re a friendly flexible workplace looking to add more great people to our amazing team.

Applications and enquiries will ONLY be considered where sent to

Please ensure you include:

Melbourne 3B/104 Johnston Street, Fitzroy VIC 3065 Australia
Hobart Level 6 Reserve Bank Building 111 Macquarie Street, Hobart TAS 7000

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