FAQs
Why use itstrategic?
We’re specialists in the technology needs of small and medium businesses, offering a comprehensive IT support service.
Using our services, you pay only for the support you need. There are no lock-in contracts – just quality support as you need it.
From servers and desktop computers, to network and internet connectivity, we can provide advice on IT systems that will best fit your business.
We’ve been serving businesses since 1996 and are backed by Strategic Data, our parent organisation.
We’re located in Johnston Street, Fitzroy. By concentrating on inner Melbourne, we ensure that you get a fast and responsive service.
You can use our services when and as you need them – whether it’s over-the-phone, through a remote service, or on-site.
All IT support issues are tracked using a request system until resolved to your satisfaction.
Our IT support clients include small and mid-sized businesses, government and not-for-profit organisations.
Call us now on 03 9340 9002 to discuss your needs. New customers can request one free hour of on-site IT support or consultation.
How much do your IT services cost?
Our hourly rate depends on the experience of the consultant required, with basic support beginning at $120 an hour plus GST.
Discounts are available by pre-purchasing support in hourly blocks.
Remote and over the phone support is charged in 15 minute intervals, with a minimum 15 minute charge.
On-site support is charged hourly, with a minimum one-hour charge per visit.
We provide a variety of flexible arrangements. Speak to us about one that might suit you by calling 03 9340 9002. New customers can request one free hour of on-site IT support or consultation.
Do I have to have a contract?
No. We don’t believe in lock-in arrangements. We help you to keep your costs low by allowing you to call on our services and support as and when you need it.
What’s your IT expertise?
Our expertise covers everything small and mid-sized businesses need, from software and hardware support and purchasing, to networking, internet and email services.
From IT and network systems to business software anti-virus solutions, we can advise your business on the best solutions for its IT needs.
In business for 10 years, we’re also backed by the resources of Strategic Data, our parent organisation.
We support Microsoft Windows based infrastructures as well as Linux platforms.
What locations do you service?
We provide IT support and services in inner Melbourne areas including Fitzroy, Collingwood, Richmond, Kew, Brunswick, Hawthorn and Melbourne CBD.
We also provide third-party out-sourcing to organisations looking to provide dedicated support of their products or services in Melbourne or Victoria.
What hardware and software do you sell or support?
We specialise in the technologies used by small and medium businesses and our consultants have a wide experience of popular software and hardware systems.
From servers, laptops and desktop systems, to software and anti-virus solutions, we support all major platforms and applications.
Through our network of distributors, we can provide a range of brand name and generic systems – equipment from servers, desktops, firewalls, cabinets, monitors, modems, switches, wireless routers, printers, scanners and uninterruptable power supplies.
Where possible, we use open-source software to keep costs low, however we also provide and support Microsoft based platforms.
To find out whether we support a particular technology, contact us on 03 9340 9002.
What technologies do you recommend?
We recommend the technologies that will best suit your operations – the best technologies for the job at hand.
Our IT consultants and technicians have a wide experience of small business software and hardware systems, from computer and networking infrastructures to business software and applications.
We can assess your current IT set up to ensure that your business is getting the most from its IT systems.
We often recommend open-source software to keep costs low, however we also provide and support Microsoft based platforms.
For anti-Virus, extensive experience with different packages in the small business arena has led us to recommend Sophos. Sophos is a trusted, global provider of security and anti-virus solutions and we are a Sophos authorised reseller.
How do I request support?
To request support, Contact Us
All IT support issues are tracked using a request system until resolved to your satisfaction.
How does remote support work?
You request support, by Contact Us. We get you to connect your windows computer to our remote support service via the link on the homepage. Then we remotely check your computer, aiming to solve your issue quickly, without going onsite.
What is your response time?
Fast. If an issue is adversely affecting your business, we make it a priority to fix it quickly.
When you make a support request, we generally arrange for a same-day visit.
For over-the-phone and remote support, we can generally get started right away.
Wondering what to do if your computer is frozen or not responding?
More often than not, a lot of computer related issues like this can be solved by a simple restart. Hold down the power button for about 15 seconds (or until it powers down) and then switch it back on.
Similarly if you are having issues with your internet at home or your wireless dropping out, try switching off the power to your modem/router and wait 15 seconds and then switch it back on.
If you’re still having issues you're welcome to give us a ring on 03 9340 9002.
What anti-virus package do you recommend?
Extensive experience with different packages in the small business arena has led us to recommend the Sophos Small Business Suite, which offers enterprise grade protection to small and mid-sized operations.
We are a Sophos authorised reseller.
You can try Sophos Anti-Virus free for thirty days or trial the Sophos Small Business Suite.
