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"I'm happy to recommend IT Strategic. The guys are always friendly and professional, providing excellent service remotely, and in person when we need it. When a hardware failure crashed our whole IT system, IT Strategic's quick response got us back up and running fast, saving the business from ongoing disruption"

Jeremy Darlington, Allstate Security

"IT Strategic are brilliant to work with. They take the time to listen and really understand our sector and how being a nonprofit impacts on our specific IT needs. In addition to that, the team is great at explaining complex technical info in a way that non-techie people can understand, which makes my job a lot easier!"

Louise Arkles, Philanthropy Australia

"We've worked with IT Strategic for more than five years. The flexibility and convenience of having a support contract for general network and ICT services and paying-as-we-go for other projects really suits us. The help desk team is always attentive to our needs. When required, they work outside business hours to resolve a particular issue so that our ICT systems and staff can continue working."

Rosemary Sexton, Women’s Health Victoria Inc


Environment Victoria ICT Matters



Remote Support

itstrategic clients can receive instant support via a remote desktop control program. This program allows our technicians to access your machine, assess your problem and carry out fixes without the need to visit.

If you wish for us to connect to your computer remotely please call us first and then download the appropriate file below.

  1. Please save the file somewhere it can be accessed easily. (eg. Desktop)
  2. Run the file
  3. Select “Run” again to allow us to connect (if prompted)
  4. Tell your technician the ID number and password to allow them remote access.

From here on, your computer will be accessed by the staff member you have been speaking with until they end the connection.

Please Note: Once disconnected, we cannot access your computer again without you first running this file.

This program can also be used for remote training – we help you learn what to do by showing you remotely.

Remote Access and Support over the Internet with TeamViewer Remote Support Windows

Click here to download remote access program for Windows.

Remote Access and Support over the Internet with TeamViewer Remote Support Apple Mac

Click here to download remote access program for Apple Mac.

Old Remote access program can be found here: Old remote access program.

Click here to download remote support Host.

Melbourne 3B/104 Johnston Street, Fitzroy VIC 3065 Australia
Hobart Level 6 Reserve Bank Building 111 Macquarie Street, Hobart TAS 7000

Remote Support