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Customers

ICT Matters

Environment Victoria

Testimonials

"I'm happy to recommend IT Strategic. The guys are always friendly and professional, providing excellent service remotely, and in person when we need it. When a hardware failure crashed our whole IT system, IT Strategic's quick response got us back up and running fast, saving the business from ongoing disruption"

Jeremy Darlington, Allstate Security

"IT Strategic are brilliant to work with. They take the time to listen and really understand our sector and how being a nonprofit impacts on our specific IT needs. In addition to that, the team is great at explaining complex technical info in a way that non-techie people can understand, which makes my job a lot easier!"

Louise Arkles, Philanthropy Australia

"We've worked with IT Strategic for more than five years. The flexibility and convenience of having a support contract for general network and ICT services and paying-as-we-go for other projects really suits us. The help desk team is always attentive to our needs. When required, they work outside business hours to resolve a particular issue so that our ICT systems and staff can continue working."

Rosemary Sexton, Women’s Health Victoria Inc

Partners

Limelight Design Studios

Click-Winning Content

Sophos Security Software

FastMail email solutions

DiGiCOR Server and Storage Specialist

Remote Support

itstrategic clients can receive instant support via a remote desktop control program. This program allows our technicians to access your machine, assess your problem and carry out fixes without the need to visit.

If you wish for us to connect to your computer remotely please call us first and then download the file below.

Note: If you have any security programs (eg. Norton Internet Security) make sure you allow the client to connect if asked.

  1. Please save the file somewhere it can be accessed easily. (eg. Desktop)
  2. Run the file
  3. Select "Run" again to allow us to connect

From here on, your computer will be accessed by the staff member you have been speaking with until they end the connection.

Please Note: Once disconnected, we cannot access your computer again without you first running this file.

This program can also be used for remote training - we help you learn what to do by showing you remotely.

Click here to download program.


IT Strategic, Level 2, 51-55 Johnston Street, Fitzroy Victoria 3065 Australia
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Remote Support